ANTE User Manual

FAQ Management

FAQ Management lets you create and organize a list of frequently asked questions and answers for your website.

Overview

Maintain a list of FAQ items, each with a question, an answer, and an optional category. Items can be reordered, activated, or deactivated to control which questions appear and in what sequence.

Open CMS > FAQ from the sidebar.

Page Layout

  • Add Item button (top right) - Create a new FAQ item
  • FAQ List - Each item is a collapsible card showing the question, its category (if set), and an Active/Inactive status badge

When there are no items yet, the page shows a "No FAQ items" empty state prompting you to add your first item.

Click an FAQ card's header to expand it and reveal the answer plus the item actions.

FAQ Item Fields

Each FAQ item has these fields:

FieldRequiredDescription
QuestionYesThe question being asked
AnswerYesThe full answer (multi-line text)
CategoryNoA free-text category label (e.g. General, Billing, Support)

Each item also has a position (display order) and an Active/Inactive status, both managed from the list rather than from the form.

Common Tasks

Adding an FAQ Item

  1. Click Add Item.
  2. In the Add FAQ Item dialog, fill in:
    • Question (required)
    • Answer (required, multi-line)
    • Category (optional)
  3. Click Add. The item is added to the bottom of the list.

Both Question and Answer must be filled in, otherwise the form shows an error.

Editing an FAQ Item

  1. Click the FAQ card to expand it.
  2. Click Edit.
  3. Update the Question, Answer, or Category in the Edit FAQ Item dialog.
  4. Click Update.

Activating / Deactivating an FAQ Item

Each item shows an Active or Inactive badge.

  1. Expand the FAQ card.
  2. Click Deactivate (on an active item) or Activate (on an inactive item).

Deactivating hides the item from the published list while keeping it stored.

Reordering FAQ Items

  1. Expand the FAQ card.
  2. Use the up arrow and down arrow buttons to move the item one position up or down.

The first item cannot move up, and the last item cannot move down. The new order is saved automatically.

Deleting an FAQ Item

  1. Expand the FAQ card.
  2. Click Delete.
  3. Confirm in the dialog by clicking Delete.

Deleting an FAQ item cannot be undone.

Writing Effective FAQs

Good Questions

  • Be specific and use customer language
  • Address real concerns

Examples:

  • "How do I reset my password?"
  • "What payment methods do you accept?"

Good Answers

  • Answer the question directly
  • Keep it concise but complete
  • Use simple language

💡 Note: Good FAQs reduce support requests and improve customer satisfaction.

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