CMS Module FAQ#

What is the CMS module for?#

The CMS is where you define the structure of your content, create and publish the content itself, store the files that go with it, and control what appears on your public site. Work generally flows in that order: you define a content type in the Content Type Builder, then create entries against it in the Content Manager. The module also holds the API Tokens and Webhooks that let other systems work with your content.

Why can't I see the CMS in my sidebar?#

The module requires the CMS Access permission. If the Content section does not appear in your sidebar, ask your administrator to grant it — CMS work is normally reserved for content managers and administrators.

How do I check what has been changing in the CMS?#

Open the CMS Dashboard, the first page of the module. Its Recent Activity feed shows who created, updated, deleted, published, unpublished, restored, or duplicated content and when, while the four cards at the top give you running totals of content types, entries, API tokens, and webhooks. The API Usage section below covers the last seven days of traffic, so you can see whether outside systems are actually reaching your content. The dashboard is read-only; you make changes on the other CMS pages.

What is the difference between a Collection, a Single, and a Component?#

A Collection holds many entries of the same shape, such as blog posts or news articles. A Single holds exactly one entry — a homepage or an "About Us" page, for instance — so selecting it in the Content Manager opens its form directly instead of a list. A Component is a reusable group of fields you can build on top of. Pick the kind when you create the content type; it cannot be changed afterwards.

Can I rename a content type after it has been created?#

Partly. You can always edit the Display Name, Category, Icon, and Description. The Singular Name, Plural Name, Type, and API Identifier are locked once the content type exists, because they determine the public address the content is served under and renaming them would break anything already pointing at it. This is why it is worth settling the singular and plural names before you click Create.

Can I change a field's type after I have added it?#

No. Once a field exists you can only change its Display Name and its Required setting — the API Name and Field Type are fixed. To hold a different kind of data you have to delete the field and add a new one, and deleting is permanent: adding a field back with the same API Name gives you a fresh, empty field rather than the old one's content.

How do I take a published entry back off the site?#

In the Content Manager entry list, use the Unpublish toggle on the entry's row. The entry stays in the system with a Draft status, and you can publish it again the same way. Use this rather than deleting whenever the content might come back — Archived serves the same purpose for content you want hidden but retained. The status filter above the list lets you find drafts and archived entries quickly.

Can I recover something I deleted?#

No. Deleted entries, fields, content types, and media files cannot be recovered, and deleting a content type also removes every field and entry inside it and stops its public address from responding. The confirmation dialog tells you how many fields and entries will go with it — read that count before confirming. When you only need something out of sight, unpublish, archive, or deactivate it instead.

What kinds of files can I upload, and is there a size limit?#

The Media Library accepts images, videos, audio, PDFs, Word, Excel and PowerPoint documents, and plain text or CSV files, up to 50 MB per file. Every file is classified as Image, Document, Video, or Audio, which is what the file-type filter searches on. Adding Tags and Alternative Text at upload time makes files far easier to find later and keeps images accessible to screen readers.

Why won't the system let me delete a folder?#

A folder has to be empty before it can be deleted. Move or delete the files inside it first — you can change a file's folder from its edit form — and the delete will then go through.

How do I hide an FAQ item or a contact detail without losing it?#

Both screens have a hide option that keeps the record. On FAQ Management, expand the item's card and click Deactivate; on Contact Us, click the eye icon on the field's card. In both cases the item drops off your public site but stays in the list with all its values, ready to switch back on. Deleting, by contrast, cannot be undone.

Should I use an API token or a webhook to connect another system?#

They do opposite jobs. An API token lets an outside system come and read (or, with Full Access, change) your content whenever it wants — give each system its own token and prefer Read Only unless it genuinely needs to write. A webhook works the other way: when content changes, the CMS notifies an address you nominate. Note that a webhook only says that something changed, it does not send the content itself, so most integrations end up using a webhook as the trigger and a token to fetch what changed.

One thing to watch with tokens: the full value is shown only once, immediately after you create or regenerate it. If you closed that dialog without copying it, there is no way to look it up — regenerate the token to get a new value, and update whatever was using the old one, which stops working at that moment.