Help & Support
Welcome to the ANTE Help Center. Find answers to your questions and learn how to get the most out of ANTE.
Quick Help
🔍 Common Questions
Can't log in?
- Check your username and password
- Make sure Caps Lock is off
- Troubleshooting Login Issues
How do I reset my password?
- Click "Forgot Password" on the login page
- Enter your email address
- Check your email for reset instructions
Where do I find reports?
- Each module has its own Reports section
- Look for the "Reports" tab or button
- Learn about Reports
How do I export data?
- Look for the Export button (usually shows as ⬇️ or 📥)
- Choose your format (Excel, PDF, or CSV)
- Click Download
Getting Help
📚 Self-Service Resources
User Manual
- Getting Started Guide - New to ANTE? Start here
- Module Guides - Detailed guides for each module
- Video Tutorials - Watch and learn
Quick References
🤝 Get Support
Before Contacting Support:
- Check the FAQs
- Review Troubleshooting Guide
- Ask your team lead or supervisor
Contact Support:
- Email: support@ante.ph
- Phone: (02) 8888-ANTE
- Hours: Monday-Friday, 8:00 AM - 5:00 PM
When Contacting Support, Provide:
- Your username
- Module you're using
- What you were trying to do
- Any error messages you saw
- Screenshots if possible
Common Issues & Solutions
Browser Issues
- Recommended Browsers: Chrome, Firefox, Edge, Safari
- Clear Cache: Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
- Enable JavaScript: Required for ANTE to work properly
Performance Issues
- Check your internet connection
- Close unnecessary browser tabs
- Log out and log back in
- Contact IT if problems persist
Data Issues
- Can't find data: Check your filters and date ranges
- Wrong data showing: Refresh the page (F5)
- Missing permissions: Contact your administrator
Training Resources
For New Users
- Complete the Getting Started Tutorial
- Watch the Introduction Video
- Practice in the training environment (if available)
For Existing Users
- What's New - Latest features and updates
- Advanced Tips - Become a power user
- Best Practices - Work more efficiently
System Status
Check System Status
- 🟢 All Systems Operational - Everything is working normally
- 🟡 Minor Issues - Some features may be slow
- 🔴 Major Outage - System unavailable
For real-time status updates, contact your IT department.
Feedback
We're always working to improve ANTE. Your feedback helps us make the system better for everyone.
Share Your Feedback:
- What features would you like to see?
- What could be easier to use?
- Found a bug? Let us know!
Email your suggestions to: feedback@ante.ph
Emergency Contacts
Critical Issues Only
- IT Emergency Hotline: (02) 8888-9111
- After Hours Support: (Available for critical issues only)
Non-Emergency Support
- Use the regular support channels
- Submit a ticket through the system
- Email support@ante.ph
💡 Tip: Bookmark this page for quick access to help resources!