Help & Support#

🔍 Common Questions#

Can't log in?

• Check your username and password
• Make sure Caps Lock is off
• Troubleshooting Login Issues

How do I reset my password?

• Click "Forgot Password" on the login page
• Enter your email address
• Check your email for reset instructions

Where do I find reports?

• Each module has its own Reports section
• Look for the "Reports" tab or button
• Browse the Module Guides

How do I export data?

• Look for the Export button (usually shows as ⬇️ or 📥)
• Choose your format (Excel, PDF, or CSV)
• Click Download

📚 Self-Service Resources#

User Manual

• Getting Started Guide - New to ANTE? Start here
• Module Guides - Detailed guides for each module

🤝 Get Support#

Before Contacting Support:

1. Review the Getting Started Guide
2. Check the relevant Module Guide
3. Ask your team lead or supervisor

Contact Support:

• Email: support@ante.ph
• Phone: (02) 8888-ANTE
• Hours: Monday-Friday, 8:00 AM - 5:00 PM

On the go? You can raise a concern and track your tickets right from the ANTE Mobile app — see Filing a Concern. Tapping a ticket link (e.g. from an email) now opens it correctly on your phone — signing in first if needed, then landing you on the ticket instead of the dashboard.

When Contacting Support, Provide:

• Your username
• Module you're using
• What you were trying to do
• Any error messages you saw
• Screenshots if possible

Deleting a Ticket You Submitted#

Once a ticket you submitted is marked Resolved or Closed, open it to see a Delete button next to Reopen in the ticket's details panel.

• Only you (the submitter) can delete your ticket, and only after it's Resolved or Closed.
• Clicking Delete asks "Delete this ticket?" to confirm before doing anything.
• Deleting is permanent — it removes the entire conversation and any attached files for everyone, including support staff. This cannot be undone.
• Tickets left Resolved or Closed for more than 30 days are automatically deleted by the system, so save or note anything you need before then.
• This works the same way in the ANTE Mobile app — open the ticket, tap the info button, and use Delete in Ticket details.

Browser Issues#

• Recommended Browsers: Chrome, Firefox, Edge, Safari
• Clear Cache: Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
• Enable JavaScript: Required for ANTE to work properly

Performance Issues#

• Check your internet connection
• Close unnecessary browser tabs
• Log out and log back in
• Contact IT if problems persist

Data Issues#

• Can't find data: Check your filters and date ranges
• Wrong data showing: Refresh the page (F5)
• Missing permissions: Contact your administrator

For New Users#

1. Complete the Getting Started Guide
2. Read the Module Guides for the areas you use
3. Practice in the training environment (if available)

For Existing Users#

• Review the Module Guides for features you haven't used yet
• Each module page lists tips and best practices to help you work more efficiently

Check System Status#

• 🟢 All Systems Operational - Everything is working normally
• 🟡 Minor Issues - Some features may be slow
• 🔴 Major Outage - System unavailable

For real-time status updates, contact your IT department.

Critical Issues Only#

• IT Emergency Hotline: (02) 8888-9111
• After Hours Support: (Available for critical issues only)

Non-Emergency Support#

• Use the regular support channels
• Submit a ticket through the system
• Email support@ante.ph

💡 Tip: Bookmark this page for quick access to help resources!