ANTE User ManualPush Notifications
Push notifications keep guardians informed in real time through the Guardian App. When a student enters or leaves school, when a payment is due, or when the school sends an announcement, the guardian receives a notification on their phone.
Overview
The Guardian App registers each guardian's device for push notifications automatically after they log in — there is no setup step for the guardian to perform. From that point on, notifications arrive on the device and are also collected in the in-app Notifications list.
Guardians control which notifications they receive from the Notification Settings screen, and can review past notifications from the Notifications list.
Notification Types
The app delivers four categories of notification:
| Type | What it tells the guardian |
|---|---|
| Attendance Alerts | Real-time alerts when the student enters or leaves school |
| Emergency Alerts | Critical alerts about emergencies or urgent school matters |
| Payment Reminders | Notifications about tuition fees and payment deadlines |
| General Announcements | School news, events, and general information |
Attendance Alerts and Emergency Alerts are mandatory and cannot be turned off, for student safety. Only Payment Reminders and General Announcements can be switched on or off.
Notification Settings
Each guardian manages their own notification preferences in the app.
To open Notification Settings:
- Open the Guardian App
- Go to Account
- Tap Notification Settings
The screen is organized into the following sections.
Notification Types
| Setting | Can it be changed? |
|---|---|
| Attendance Alerts | Locked ON (shows a lock icon) |
| Emergency Alerts | Locked ON (shows a lock icon) |
| Payment Reminders | On / Off |
| General Announcements | On / Off |
Sound Settings
| Setting | Description |
|---|---|
| Notification Sound | Play a sound for incoming notifications (On / Off) |
Quiet Hours
| Setting | Description |
|---|---|
| Enable Quiet Hours | Mute non-emergency notifications during a set time range (On / Off) |
| Start Time | When quiet hours begin (shown only when Quiet Hours is enabled) |
| End Time | When quiet hours end (shown only when Quiet Hours is enabled) |
Emergency Alerts are still delivered during Quiet Hours.
Saving Changes
At the bottom of the screen:
- Save Settings — applies the changes
- Cancel — discards changes and returns to the previous screen
Common Tasks
Changing Notification Preferences
- Open the Guardian App
- Go to Account → Notification Settings
- Toggle Payment Reminders and General Announcements on or off as needed
- Turn Notification Sound on or off
- Tap Save Settings
Setting Quiet Hours
- Go to Account → Notification Settings
- Turn on Enable Quiet Hours
- Set the Start Time and End Time
- Tap Save Settings
Non-emergency notifications are muted between the start and end times. Emergency Alerts always come through.
Viewing Notifications
- Tap the bell icon (the unread count is shown as a red badge)
- The Notifications list opens, newest first
- Tap a notification to open the related screen:
- Attendance notifications open the Dashboard
- Payment notifications open the Tuition screen for that student
- Announcements stay on the Notifications list
- To refresh, tap the refresh icon or pull down on the list
- Tap Load More to see older notifications
Notifications are marked as read automatically a moment after you open the list. You can also tap the mark-all-as-read (check) icon to clear the unread badge immediately.
Troubleshooting
Notifications Not Received
- Make sure the guardian is logged in to the Guardian App
- Make sure the device has granted notification permission to the app
- Check that the device has an internet connection
- Confirm the notification type is not switched off in Notification Settings
- Confirm the time is not inside the guardian's Quiet Hours (except Emergency Alerts)
Notifications Arriving Late
- Check the Quiet Hours setting — non-emergency notifications are held during that window
- Verify the device has a stable internet connection
Related Pages
💡 Note: Push notifications require the guardian to have the Guardian App installed and to have allowed notifications when prompted. Registration is automatic after login — no manual configuration is required.