Deal Types
Deal Types categorize your sales opportunities and let you attach reusable pricing tiers to each category.
Overview
A deal type is a simple named category (for example "IT Services" or "Product Sale"). Each deal type can hold one or more pricing tiers — preset pricing packages (recurring revenue, implementation fee, total contract value, and discount limits) that can be applied when you create a deal.
Finding Deal Types
In the sidebar, open CRM and select Deal Types.
The Deal Types page shows:
- Add Deal Type button (top right) — create a new type
- Deal Types table — lists every deal type with these columns:
| Column | Description |
|---|---|
| Type Name | Name of the deal type |
| Status | Active or Inactive |
| Created | Date the type was created |
You can search the list by Type Name, and sort by Type Name, Status, or Created. Click any row to open the deal type's detail page.
Deal Type Information
A deal type has only one editable field:
| Field | Required | Description |
|---|---|---|
| Type Name | Yes | Name of the deal type |
Status (Active/Inactive) and the Created date are managed by the system and shown on the detail page — they are not entered on the form.
Common Tasks
Creating a Deal Type
- On the Deal Types page, click Add Deal Type.
- Under Deal Type Information, enter the Type Name (required).
- Click Create Deal Type.
You are returned to the Deal Types list with the new type added.
Viewing a Deal Type
- Click the deal type's row in the list.
- The detail page opens on the Overview tab, showing:
- Type Name
- Status (Active or Inactive)
- Created date
Editing a Deal Type
- Open the deal type's detail page.
- Click Edit (top right).
- Update the Type Name.
- Click Save Changes.
Deleting a Deal Type
- Open the deal type's detail page.
- Click Delete (top right).
- Confirm in the dialog. This action cannot be undone.
Pricing Tiers
Each deal type's detail page has a second tab, Pricing Tiers, where you manage the pricing packages tied to that type.
The Pricing Tiers table lists each tier with these columns:
- Tier Name (with its tier code and description below)
- Monthly Recurring Revenue
- Implementation Fee
- Total Contract
- Max Discount %
Each row has edit and delete buttons.
Adding a Pricing Tier
- On the deal type detail page, open the Pricing Tiers tab.
- Click Add Tier (or Add First Pricing Tier if none exist yet).
- Fill in the form:
| Field | Required | Description |
|---|---|---|
| Tier Name | Yes | Name of the tier (e.g. "Standard") |
| Tier Code | Yes | Short code; auto-generated from the tier name as you type |
| Description | No | Brief description of this tier |
| Approved Budget | No | Approved budget for the contract |
| Monthly Recurring Revenue | No | Recurring monthly revenue (MRR) |
| Implementation Fee | No | One-time implementation fee |
| Total Contract | No | Auto-computed as Implementation Fee + (MRR × 12); you can override it by typing a value |
| Max Discount % | No | Discount ceiling — deals exceeding this need approval (leave blank for no limit) |
| Guidance Notes | No | Notes to guide when this tier should be used |
- Click Create.
Editing a Pricing Tier
- Open the Pricing Tiers tab.
- Click the edit (pencil) button on the tier's row.
- Update the fields and click Save. (The Tier Code cannot be changed once the tier is created.)
Deleting a Pricing Tier
- Open the Pricing Tiers tab.
- Click the delete (trash) button on the tier's row.
- Confirm in the dialog. Deleting a tier does not affect existing deals.
Tips
- Clear names — use descriptive type names so they are easy to recognize when creating deals.
- Set discount limits — a Max Discount % on a tier flags deals that exceed it for approval.
- Let totals auto-compute — the Total Contract is calculated from the Implementation Fee and MRR; only override it when you need a custom value.
Related Pages
- Deals — apply deal types and pricing tiers to deals
- Deal Source — where leads originate
- Dashboard — CRM overview