User Invitations
User Invitations lets you invite new people to the system by sending them an email invitation. Instead of creating an account and password yourself, the recipient receives a link to set up their own account.
Overview
This page lists all pending invitations — people who have been invited but have not yet created their account. Once an invitation is accepted, that person becomes a regular user and no longer appears here.
To open the page, go to Settings → Users & Access → User Invite.
Page Layout
At the top of the page you'll find two buttons:
- View Users - Jumps to the Users page.
- Invite User - Opens the dialog to send a new invitation.
Below the buttons is a searchable table of pending invitations. You can search the table by Name or Email.
Table Columns
| Column | Description |
|---|---|
| Name | Invited person's full name |
| Invited email address | |
| Role | The role they will receive when they join |
| Invited By | Who sent the invitation |
| Status | Pending or Expired |
| Expires | Date the invitation link stops working |
| Sent | Date the invitation was sent |
Invitation Status
| Status | Meaning |
|---|---|
| Pending | Sent and still valid — the person can still accept it |
| Expired | The invitation link has passed its expiration date |
Invitations expire 7 days after they are sent. Accepted invitations leave the list (the person becomes a user), so they are not shown here.
Common Tasks
Sending an Invitation
- Click Invite User.
- In the Invite User dialog, fill in the details:
- First Name (required)
- Last Name (required)
- Email Address (required) - must be a valid email address.
- Role (required) - select the role the person will have once they join.
- Supervisor (optional) - select a supervisor. This field stays disabled until you choose a Role, and the available supervisors depend on the role you pick.
- Click Send Invitation.
The recipient receives an email with a link to create their account. To stop without sending, click Cancel.
Resending an Invitation
- Find the invitation in the table.
- Click Resend on that row.
- Confirm in the Resend Invitation dialog.
A fresh invitation email is sent, matching how that invitation was originally created:
- Invitations sent from this page (Invite User) get the generic account-setup link.
- Invitations created when adding or importing an employee in HRIS — including activation invitations that were created without emailing the employee — get that employee's set your password activation link instead.
The Resend button is only shown for invitations that have not yet expired.
Cancelling an Invitation
- Find the invitation in the table.
- Click Cancel on that row.
- Confirm in the Cancel Invitation dialog.
The invitation is removed. This action cannot be undone.
Invitation Process
- You send - Fill in the invitation details and send it.
- They receive - The person gets an email with a link to create their account.
- They register - They open the link and set up their own account and password.
- They become a user - Once accepted, they can log in with the role you assigned, and the invitation drops off this list.
Tips
- Check the email address - The invitation goes to whatever address you type, so verify it first.
- Pick the right role - The role you choose decides what the new user can access once they join.
- Resend before it expires - Invitations are valid for 7 days; resend if the link has lapsed or the person didn't act in time.
Related Pages
- Users - Manage existing users