ANTE User ManualIssue a Credit Note
When a client returns goods or you agree a price correction after invoicing, a credit note lowers what they owe without touching the original invoice. This walkthrough follows one credit note from the invoice to the reduced balance.Before you start
- The invoice is issued - a credit note can only correct an invoice that has been sent, not a draft. See Sales Invoice.
- Access to Treasury → Receivables.
- Connected to Multibook? Choose the customer credit note document type under Settings → Multibook → Invoices, or the note stays in ANTE only.
Our example: an invoice of 25,000.00 outstanding, of which 10 units at 1,000.00 (VAT exclusive) are returned. Full reference: Credit Notes.
Go to Treasury → Receivables → Collection by Invoice and open the invoice. Scroll to the Credit notes section.
Click Create credit note. The client and the invoice are already filled in. Type the Reason (for example Goods returned) and check the dates and the tax mode.
Add one line: the item returned, quantity 10, unit price 1,000.00, VAT type VATable. The totals box shows the subtotal 10,000.00, VAT 1,200.00 and the total 11,200.00.
Click Save and issue. The note is booked and, because it names the invoice, applied to it at once.
| Credit note total | 11,200.00 | |
|---|---|---|
| Invoice outstanding before | 25,000.00 | |
| Applied to the invoice | − | 11,200.00 |
| Invoice outstanding after | = | 13,800.00 |
| Ledger entry | DR Sales revenue 10,000.00 · DR Output VAT 1,200.00 · CR Accounts receivable 11,200.00 |
Back on the invoice, the credit note is listed with its status and the outstanding balance is 13,800.00. Record the client's payment of the remainder the usual way with a collection receipt.
Open the note and click Cancel note, choose the reversal date and give a reason. ANTE books a reversing voucher and gives the credit back, so the invoice owes the 11,200.00 again. Then write a corrected note.
Where to go next
- Credit Notes - every field, status and the Multibook rules.
- Debit Notes - the supplier-side twin.
- Aging Report (Receivables) - the lower balance is what gets aged.