Canceled Deliveries

Canceled Deliveries shows all deliveries that were cancelled before completion. Use this page to review cancellation history and reasons.

Overview

When a delivery is cancelled, it's moved to this list with the cancellation details. This helps track why deliveries were cancelled and identify issues.

Page Layout

• Search - Find specific cancelled deliveries
• Filter - Filter by date, reason, location
• Canceled Deliveries Table - List of cancelled deliveries

Table Columns

Column	Description
Delivery No.	Original delivery reference
Source	Planned source
Destination	Planned destination
Items	Number of item types
Cancelled Date	When it was cancelled
Cancelled By	User who cancelled
Reason	Cancellation reason
Actions	View details

Cancellation Reasons

Common reasons for cancellation:

• Customer Request - Recipient cancelled order
• Out of Stock - Items no longer available
• Address Issue - Delivery address problem
• Vehicle Problem - Transportation issue
• Weather - Weather-related delay
• Supplier Issue - Problem at source
• Pricing Error - Incorrect pricing
• Duplicate - Duplicate delivery created

Common Tasks

Viewing Cancellation Details

1. Find the delivery in the list
2. Click View Details
3. Review:
   • Original delivery information
   • Items that were planned
   • Cancellation reason
   • Any related notes

Recreating a Cancelled Delivery

1. View the cancelled delivery details
2. Click Recreate Delivery
3. Review and update information
4. Submit new delivery

Searching Cancelled Deliveries

1. Use search box for delivery number
2. Or filter by:
   • Date range
   • Cancellation reason
   • Source or destination

Exporting Cancellation Data

1. Set filter criteria
2. Click Export
3. Select format
4. Download report

Analysis Tips

Use cancelled deliveries data to:

• Identify Issues - Find recurring cancellation reasons
• Improve Processes - Address common problems
• Track Patterns - Monitor cancellation rates
• Customer Service - Understand customer cancellations

Tips

• Document Reasons - Always record why deliveries are cancelled
• Review Patterns - Look for trends in cancellations
• Follow Up - Address issues that cause cancellations
• Communicate - Notify affected parties promptly

Related Pages

• Pending Receive - Active deliveries
• Done Deliveries - Completed deliveries
• For Truck Load - Ready to ship

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💡 Note: Analyzing cancelled deliveries helps improve delivery success rates and identify operational issues.