Reward Rollback Monitor

Monitor reward points processing and rollback operations.

⚠️ Developer Access Only

This page is only accessible to users with developer privileges.

Overview

Track reward point transactions, detect issues, and manage rollback operations for loyalty program data.

Page Layout

• Transaction Status - Processing overview
• Recent Transactions - Latest operations
• Rollback Queue - Pending rollbacks
• Error Log - Transaction errors

Transaction Types

Type	Description
Points Earned	Customer earned points
Points Redeemed	Points used for reward
Points Adjusted	Manual adjustment
Points Expired	Expired points
Rollback	Reversed transaction

Common Tasks

Monitoring Transactions

1. Go to Developer → Tools → Reward Rollback Monitor
2. View recent transactions
3. Check for errors
4. Monitor rollback queue

Viewing Transaction Details

1. Click on transaction
2. View:
   • Transaction type
   • Customer ID
   • Points amount
   • Related order
   • Timestamp

Processing Rollbacks

1. Go to Rollback Queue
2. Review pending rollbacks
3. Verify rollback reason
4. Process or reject

Investigating Errors

1. Go to Error Log
2. View failed transactions
3. Check error details
4. Determine fix needed
5. Retry or manual fix

Rollback Reasons

Reason	Description
Order Cancelled	Customer cancelled order
Payment Failed	Payment didn't complete
Fraud Detected	Suspicious activity
System Error	Processing error
Manual Request	Admin requested

Transaction Status

Status	Meaning
Completed	Successfully processed
Pending	In queue
Failed	Error occurred
Rolled Back	Transaction reversed

Tips

• Monitor Regularly - Check for anomalies
• Quick Response - Address errors promptly
• Verify Rollbacks - Confirm before processing
• Audit Trail - All changes logged
• Customer Impact - Consider customer experience

Related Pages

• Reward Management - Configure rewards
• Queue Process - General queues

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💡 Note: Reward transactions affect customer balances. Handle with care.