FAQ Management

FAQ (Frequently Asked Questions) Management helps you create and organize common questions and answers for your website.

Overview

Create and maintain a knowledge base of frequently asked questions to help customers find answers quickly without contacting support.

Page Layout

• Add FAQ button - Create new question
• Search - Find FAQs
• Filter - Filter by category, status
• Categories Sidebar - Organize by category
• FAQ List - All questions and answers

FAQ Structure

Each FAQ item has:

Field	Description
Question	The question being asked
Answer	Detailed answer
Category	FAQ category
Order	Display sequence
Status	Published/Draft
Keywords	Search terms

Common Tasks

Creating an FAQ

1. Click + Add FAQ
2. Fill in details:
   • Question - Clear, concise question
   • Answer - Helpful, complete answer
   • Category - Select or create category
   • Order - Display priority
3. Set status to Published
4. Click Save

Managing Categories

1. Go to Categories section
2. Add Category - Create new category
3. Edit Category - Rename or configure
4. Reorder - Drag to reorder
5. Delete - Remove unused categories

Editing FAQs

1. Find FAQ in list
2. Click to edit
3. Modify question or answer
4. Save changes

Reordering FAQs

1. Open category
2. Drag FAQs to new position
3. Order is saved automatically

Unpublishing FAQs

1. Open FAQ entry
2. Change status to Draft
3. Save - FAQ hidden from website

Writing Effective FAQs

Good Questions

• Start with who, what, where, when, how
• Be specific
• Use customer language
• Address real concerns

Examples:

• "How do I reset my password?"
• "What payment methods do you accept?"
• "Where can I track my order?"

Good Answers

• Answer the question directly
• Keep it concise but complete
• Use simple language
• Include links if relevant
• Add steps if applicable

Category Organization

Organize FAQs by topic:

FAQ Categories/
├── Account & Login
├── Billing & Payment
├── Orders & Shipping
├── Products & Services
├── Technical Support
└── General Information

Tips

• Real Questions - Base FAQs on actual inquiries
• Keep Updated - Review and update regularly
• Clear Language - Avoid jargon
• Search Friendly - Add keywords
• Link Related - Connect related FAQs
• Monitor Contact - Turn common questions into FAQs

Related Pages

• Contact Us - Contact submissions
• Content Manager - Content management

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💡 Note: Good FAQs reduce support requests and improve customer satisfaction.